Question 1

Do I need insurance to use ActuateCare?

Accepted Answer

Nope! All ActuateCare services are covered under your monthly membership fee. No copays or surprise bills for your visits.

Question 2

How fast can I see a provider?

Accepted Answer

Urgent Care visits typically begin within minutes. Primary Care visits can be scheduled at your convenience.

Question 3

Can providers prescribe medications?

Accepted Answer

Yes. If clinically appropriate, your provider can prescribe medications and send them directly to your preferred pharmacy.

Question 4

What conditions can Virtual Urgent Care treat?

Accepted Answer

We treat common issues like cold and flu symptoms, allergies, sinus infections, rashes, pink eye, stomach bugs, ear infections, UTIs (when appropriate), and more.

Question 5

What’s included in Virtual Primary Care (Elite tier)?

Accepted Answer

You get ongoing support with a dedicated provider, including routine care, chronic condition management, preventive guidance, follow-ups, medication management, and long-term health planning.

Question 6

Are there any extra fees for visits?

Accepted Answer

No. All virtual visits covered under your membership are included. You will never pay a copay or unexpected charge for your appointments.

Question 7

What medications are included in the pharmacy program?

Accepted Answer

Several of the most commonly prescribed medications are included at no cost with your membership. For medications not on our formulary, you’ll still receive major discounts through our pharmacy program.

Question 8

How much does the membership cost?

Accepted Answer

Pricing depends on the tier you choose — Basic, Plus, or Elite. All pricing is transparent and shown upfront before checkout.

Question 9

What do I do if I have questions about my membership?

Accepted Answer

If you have questions about your membership, our team is here to help. Email us anytime at support@actuatecare.com ()— we’re very responsive and happy to assist. You can also reach us by phone at 888-683-2620 during business hours for quick support.

FAQ